Operations report

⇐ Prev   Next ⇒ Mon, 22 Jun Tue, 23 Jun Wed, 24 Jun Thu, 25 Jun Fri, 26 Jun Summary
Initial response
Triage 57.14%
8/14
60.00%
3/5
71.43%
5/7
71.43%
5/7
50.00%
4/8
75.00%
Mean: 8d 5h 26m
Premier incidents 60.00%
3/5
75.00%
3/4
50.00%
1/2
50.00%
1/2
50.00%
1/2
81.82%
Mean: 0h 04m
Business incidents 66.67%
2/3
100.00%
3/3
100.00%
2/2
100.00%
1/1
-
88.89%
Mean: 0h 18m
Economy incidents 100.00%
1/1
-
100.00%
1/1
-
-
100.00%
Mean: 0h 12m
Requests 100.00%
3/3
100.00%
2/2
-
100.00%
4/4
100.00%
2/2
100.00%
Mean: 0h 12m
15m update 50.00%
5/10
42.86%
6/14
57.14%
4/7
33.33%
2/6
50.00%
2/4
54.29%
Mean: 1h 50m
Client updates hitrate
RT updates 88.24%
15/17
92.00%
23/25
91.30%
21/23
82.35%
14/17
92.86%
13/14
89.58%
86/96
Incidents 93.75%
15/16
87.50%
14/16
91.67%
11/12
81.82%
9/11
85.71%
6/7
89.19%
33/37
Requests 84.00%
21/25
84.62%
22/26
85.71%
18/21
91.67%
22/24
91.30%
21/23
88.89%
32/36
Incident stats
Resolution time 87.50%
7/8
90.00%
9/10
100.00%
5/5
71.43%
5/7
100.00%
3/3
87.88%
Mean: 2d 4h 14m
Request stats
Resolution time 50.00%
1/2
80.00%
4/5
66.67%
2/3
100.00%
3/3
66.67%
2/3
75.00%
Mean: 7d 3h 48m
Problem stats
Resolution time 0.00%
0/1
-
-
-
-
0.00%
Mean: 35d 5h 48m

git hash: master (45d950f7)