Operations report

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Initial response
Triage 72.73%
8/11
57.14%
4/7
75.00%
6/8
37.50%
3/8
33.33%
1/3
75.00%
Mean: 10d 3h 11m
Premier incidents 33.33%
1/3
0.00%
0/1
0.00%
0/1
60.00%
3/5
0.00%
0/1
57.14%
Mean: 0h 38m
Business incidents 100.00%
1/1
100.00%
2/2
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 06m
Economy incidents 100.00%
1/1
100.00%
1/1
100.00%
3/3
100.00%
1/1
-
100.00%
Mean: 0h 24m
Requests 100.00%
4/4
100.00%
1/1
-
100.00%
1/1
-
100.00%
Mean: 0h 20m
15m update 41.67%
5/12
22.22%
2/9
33.33%
2/6
33.33%
3/9
0.00%
0/1
40.00%
Mean: 1h 13m
Client updates hitrate
RT updates 100.00%
15/15
93.33%
14/15
83.33%
10/12
100.00%
11/11
50.00%
1/2
92.73%
51/55
Incidents 84.62%
11/13
90.00%
9/10
90.00%
9/10
83.33%
10/12
75.00%
6/8
87.50%
28/32
Requests 88.57%
31/35
85.29%
29/34
92.59%
25/27
91.67%
22/24
90.48%
19/21
87.18%
34/39
Incident stats
Resolution time 85.71%
6/7
100.00%
6/6
100.00%
5/5
100.00%
6/6
100.00%
4/4
96.43%
Mean: 5h 59m
Request stats
Resolution time 75.00%
3/4
85.71%
6/7
75.00%
3/4
33.33%
1/3
-
72.22%
Mean: 6d 9h 41m
Problem stats
Resolution time -
0.00%
0/1
0.00%
0/1
-
-
0.00%
Mean: 11d 5h 23m

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