Operations report

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Initial response
Triage 83.33%
5/6
71.43%
5/7
62.07%
18/29
84.21%
16/19
50.00%
6/12
72.86%
Mean: 1d 0h 44m
Premier incidents 75.00%
3/4
0.00%
0/1
40.00%
2/5
75.00%
3/4
33.33%
1/3
73.33%
Mean: 0h 06m
Business incidents 0.00%
0/1
100.00%
1/1
85.71%
6/7
80.00%
4/5
100.00%
2/2
81.25%
Mean: 0h 58m
Economy incidents -
-
-
-
100.00%
1/1
100.00%
Mean: 0h 17m
Requests 66.67%
2/3
100.00%
1/1
93.75%
15/16
81.82%
9/11
80.00%
4/5
91.18%
Mean: 1h 44m
15m update 20.00%
1/5
25.00%
1/4
48.28%
14/29
35.29%
6/17
20.00%
2/10
42.37%
Mean: 2h 11m
Client updates hitrate
RT updates 100.00%
7/7
90.00%
9/10
93.94%
31/33
91.67%
33/36
71.43%
5/7
91.67%
88/96
Incidents 100.00%
9/9
80.00%
4/5
88.24%
15/17
90.48%
19/21
90.00%
9/10
91.07%
51/56
Requests 57.69%
15/26
58.33%
14/24
71.43%
35/49
71.43%
30/42
73.17%
30/41
67.50%
54/80
Incident stats
Resolution time 85.71%
6/7
100.00%
5/5
92.86%
13/14
84.21%
16/19
100.00%
5/5
90.00%
Mean: 6h 39m
Request stats
Resolution time 100.00%
6/6
100.00%
3/3
81.82%
18/22
100.00%
8/8
71.43%
5/7
86.96%
Mean: 4d 2h 00m
Problem stats
Resolution time -
-
50.00%
3/6
100.00%
1/1
0.00%
0/1
50.00%
Mean: 8d 1h 41m

git hash: master (c8f901f4)