Operations report

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Initial response
Triage 81.48%
22/27
85.71%
18/21
76.92%
20/26
84.00%
21/25
66.67%
4/6
87.00%
Mean: 1d 3h 01m
Premier incidents 80.00%
4/5
83.33%
5/6
60.00%
3/5
50.00%
1/2
0.00%
0/1
87.50%
Mean: 0h 04m
Business incidents 100.00%
9/9
100.00%
4/4
92.86%
13/14
100.00%
14/14
100.00%
4/4
97.78%
Mean: 0h 11m
Economy incidents -
-
-
100.00%
1/1
-
100.00%
Mean: 0h 05m
Requests 50.00%
5/10
61.54%
8/13
87.50%
7/8
100.00%
23/23
-
84.31%
Mean: 1d 6h 52m
15m update 44.83%
13/29
30.00%
9/30
34.62%
9/26
30.56%
11/36
0.00%
0/3
40.00%
Mean: 2h 26m
Client updates hitrate
RT updates 82.35%
28/34
97.87%
46/47
89.36%
42/47
81.36%
48/59
-
87.83%
166/189
Incidents 94.74%
18/19
75.00%
12/16
92.59%
25/27
88.89%
24/27
100.00%
7/7
89.66%
78/87
Requests 67.44%
29/43
68.00%
34/50
65.85%
27/41
82.76%
48/58
85.00%
34/40
69.70%
69/99
Incident stats
Resolution time 94.44%
17/18
78.57%
11/14
90.91%
20/22
84.62%
22/26
-
87.50%
Mean: 7h 51m
Request stats
Resolution time 87.50%
7/8
68.18%
15/22
63.64%
7/11
44.44%
8/18
-
62.71%
Mean: 16d 9h 20m
Problem stats
Resolution time 100.00%
1/1
20.00%
1/5
50.00%
1/2
50.00%
1/2
-
40.00%
Mean: 13d 9h 60m

git hash: master (b637c68b)