Operations report

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Initial response
Triage 77.14%
27/35
75.00%
21/28
75.00%
24/32
53.85%
7/13
0.00%
0/2
77.23%
Mean: 3d 4h 30m
Premier incidents 71.43%
5/7
57.14%
4/7
81.82%
9/11
66.67%
2/3
0.00%
0/1
85.71%
Mean: 0h 12m
Business incidents 100.00%
6/6
100.00%
5/5
88.89%
8/9
100.00%
3/3
-
95.65%
Mean: 0h 11m
Economy incidents -
100.00%
6/6
100.00%
2/2
-
-
100.00%
Mean: 0h 21m
Requests 90.91%
10/11
100.00%
6/6
100.00%
11/11
80.00%
4/5
0.00%
0/2
90.91%
Mean: 0h 30m
15m update 50.00%
13/26
40.00%
12/30
54.29%
19/35
50.00%
4/8
0.00%
0/1
51.06%
Mean: 1h 35m
Client updates hitrate
RT updates 91.38%
53/58
92.73%
51/55
89.58%
86/96
80.95%
17/21
-
90.00%
207/230
Incidents 96.30%
26/27
87.50%
28/32
89.19%
33/37
66.67%
8/12
20.00%
1/5
89.25%
83/93
Requests 84.62%
44/52
87.18%
34/39
88.89%
32/36
76.92%
20/26
77.78%
21/27
78.57%
66/84
Incident stats
Resolution time 80.00%
16/20
96.43%
27/28
87.88%
29/33
100.00%
7/7
-
89.77%
Mean: 1d 3h 21m
Request stats
Resolution time 75.00%
15/20
72.22%
13/18
75.00%
12/16
50.00%
1/2
-
73.21%
Mean: 7d 9h 50m
Problem stats
Resolution time 100.00%
1/1
0.00%
0/2
0.00%
0/1
-
-
25.00%
Mean: 14d 9h 55m

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