Operations report

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Initial response
Triage 66.67%
4/6
66.67%
4/6
57.14%
8/14
60.00%
3/5
66.67%
8/12
77.14%
Mean: 9d 3h 28m
Premier incidents 50.00%
1/2
0.00%
0/1
66.67%
2/3
0.00%
0/1
50.00%
2/4
71.43%
Mean: 0h 40m
Business incidents 100.00%
1/1
100.00%
1/1
100.00%
1/1
100.00%
2/2
100.00%
1/1
100.00%
Mean: 0h 11m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
100.00%
2/2
100.00%
3/3
100.00%
1/1
100.00%
2/2
90.91%
Mean: 0h 54m
15m update 40.00%
2/5
80.00%
4/5
25.00%
2/8
22.22%
2/9
33.33%
3/9
50.00%
Mean: 2h 39m
Client updates hitrate
RT updates 88.89%
16/18
81.82%
9/11
100.00%
11/11
88.89%
8/9
100.00%
9/9
91.38%
53/58
Incidents 90.91%
10/11
100.00%
9/9
100.00%
10/10
100.00%
9/9
100.00%
11/11
96.30%
26/27
Requests 82.05%
32/39
89.47%
34/38
91.67%
33/36
90.00%
27/30
90.62%
29/32
84.62%
44/52
Incident stats
Resolution time 75.00%
3/4
50.00%
2/4
75.00%
3/4
100.00%
4/4
100.00%
4/4
80.00%
Mean: 9h 50m
Request stats
Resolution time 60.00%
3/5
85.71%
6/7
66.67%
4/6
100.00%
1/1
100.00%
1/1
75.00%
Mean: 9d 6h 02m
Problem stats
Resolution time 100.00%
1/1
-
-
-
-
100.00%
Mean: 1d 3h 06m

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