Operations report

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Initial response
Triage 54.55%
6/11
92.86%
39/42
71.43%
10/14
55.56%
5/9
60.00%
3/5
85.92%
Mean: 4d 2h 08m
Premier incidents 50.00%
1/2
0.00%
0/1
66.67%
2/3
50.00%
1/2
0.00%
0/1
80.00%
Mean: 0h 02m
Business incidents 100.00%
3/3
100.00%
2/2
100.00%
2/2
100.00%
4/4
100.00%
2/2
100.00%
Mean: 0h 04m
Economy incidents -
-
-
100.00%
1/1
-
100.00%
Mean: 0h 01m
Requests 0.00%
0/3
33.33%
1/3
60.00%
3/5
100.00%
2/2
-
66.67%
Mean: 5h 27m
15m update 38.46%
5/13
40.00%
2/5
37.50%
3/8
25.00%
3/12
42.86%
3/7
48.48%
Mean: 2h 14m
Client updates hitrate
RT updates 92.86%
13/14
83.33%
5/6
100.00%
8/8
84.62%
11/13
91.67%
11/12
90.57%
48/53
Incidents 100.00%
12/12
100.00%
5/5
100.00%
7/7
100.00%
12/12
100.00%
9/9
100.00%
30/30
Requests 67.65%
23/34
80.56%
29/36
86.11%
31/36
83.33%
30/36
74.29%
26/35
62.79%
27/43
Incident stats
Resolution time 100.00%
10/10
100.00%
3/3
100.00%
2/2
100.00%
6/6
100.00%
2/2
100.00%
Mean: 3h 30m
Request stats
Resolution time 0.00%
0/1
25.00%
1/4
100.00%
2/2
100.00%
1/1
0.00%
0/1
44.44%
Mean: 25d 6h 29m
Problem stats
Resolution time 0.00%
0/4
100.00%
2/2
-
0.00%
0/1
-
28.57%
Mean: 17d 6h 09m

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