Operations report

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Initial response
Triage 50.00%
2/4
70.00%
7/10
50.00%
2/4
50.00%
3/6
66.67%
6/9
78.26%
Mean: 14d 2h 28m
Premier incidents 0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/1
66.67%
2/3
66.67%
Mean: 0h 05m
Business incidents -
100.00%
2/2
100.00%
1/1
-
100.00%
2/2
100.00%
Mean: 0h 04m
Economy incidents -
-
-
-
100.00%
1/1
100.00%
Mean: 0h 03m
Requests -
100.00%
2/2
100.00%
1/1
-
100.00%
2/2
100.00%
Mean: 0h 03m
15m update 0.00%
0/7
25.00%
3/12
0.00%
0/7
0.00%
0/7
25.00%
2/8
26.32%
Mean: 4h 49m
Client updates hitrate
RT updates -
86.67%
13/15
100.00%
1/1
66.67%
6/9
100.00%
7/7
84.38%
27/32
Incidents 100.00%
4/4
85.71%
6/7
100.00%
4/4
100.00%
4/4
100.00%
7/7
94.12%
16/17
Requests 73.53%
25/34
72.97%
27/37
66.67%
22/33
70.59%
24/34
68.97%
20/29
73.17%
30/41
Incident stats
Resolution time -
80.00%
4/5
100.00%
2/2
100.00%
3/3
100.00%
2/2
91.67%
Mean: 7h 13m
Request stats
Resolution time -
80.00%
4/5
-
71.43%
5/7
0.00%
0/2
64.29%
Mean: 11d 2h 25m
Problem stats
Resolution time -
50.00%
1/2
-
100.00%
1/1
50.00%
1/2
60.00%
Mean: 7d 2h 05m

git hash: master (f521b466)