Operations report

⇐ Prev   Next ⇒ Mon, 18 May Tue, 19 May Wed, 20 May Thu, 21 May Fri, 22 May Summary
Initial response
Triage 70.59%
12/17
71.43%
5/7
69.23%
9/13
40.00%
4/10
57.14%
4/7
72.09%
Mean: 7d 9h 24m
Premier incidents 50.00%
1/2
50.00%
1/2
50.00%
1/2
0.00%
0/1
0.00%
0/1
75.00%
Mean: 0h 01m
Business incidents 100.00%
5/5
-
-
100.00%
2/2
100.00%
2/2
100.00%
Mean: 0h 05m
Economy incidents 100.00%
1/1
100.00%
2/2
100.00%
1/1
-
-
100.00%
Mean: 0h 08m
Requests 100.00%
4/4
100.00%
1/1
100.00%
4/4
100.00%
4/4
-
100.00%
Mean: 0h 56m
15m update 20.00%
3/15
21.43%
3/14
18.18%
2/11
21.43%
3/14
25.00%
3/12
32.56%
Mean: 3h 04m
Client updates hitrate
RT updates 78.57%
11/14
100.00%
13/13
78.57%
11/14
88.24%
15/17
90.00%
9/10
86.76%
59/68
Incidents 82.35%
14/17
86.67%
13/15
83.33%
10/12
87.50%
7/8
100.00%
7/7
84.38%
27/32
Requests 65.85%
27/41
70.00%
28/40
75.00%
30/40
72.22%
26/36
71.43%
25/35
70.83%
34/48
Incident stats
Resolution time 83.33%
5/6
50.00%
4/8
71.43%
5/7
100.00%
4/4
50.00%
2/4
68.97%
Mean: 2d 5h 58m
Request stats
Resolution time 66.67%
2/3
50.00%
2/4
60.00%
3/5
100.00%
1/1
0.00%
0/1
57.14%
Mean: 9d 1h 06m
Problem stats
Resolution time -
-
-
0.00%
0/1
100.00%
2/2
66.67%
Mean: 3d 8h 58m

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