Operations report

⇐ Prev   Next ⇒ Mon, 11 May Tue, 12 May Wed, 13 May Thu, 14 May Fri, 15 May Summary
Initial response
Triage 37.50%
3/8
50.00%
3/6
41.67%
5/12
20.00%
1/5
66.67%
6/9
60.00%
Mean: 11d 7h 14m
Premier incidents 0.00%
0/1
66.67%
2/3
50.00%
1/2
0.00%
0/1
0.00%
0/1
75.00%
Mean: 0h 04m
Business incidents 100.00%
1/1
-
100.00%
1/1
100.00%
1/1
100.00%
1/1
100.00%
Mean: 0h 12m
Economy incidents 100.00%
2/2
-
100.00%
1/1
-
100.00%
2/2
100.00%
Mean: 0h 24m
Requests 100.00%
1/1
100.00%
1/1
100.00%
3/3
100.00%
3/3
100.00%
2/2
100.00%
Mean: 0h 27m
15m update 10.00%
1/10
14.29%
1/7
11.11%
1/9
14.29%
2/14
28.57%
4/14
33.33%
Mean: 4h 32m
Client updates hitrate
RT updates 100.00%
3/3
78.57%
11/14
-
84.62%
11/13
100.00%
10/10
87.50%
35/40
Incidents 78.57%
11/14
80.00%
12/15
75.00%
12/16
76.92%
10/13
83.33%
10/12
88.89%
24/27
Requests 78.95%
30/38
78.95%
30/38
72.50%
29/40
62.79%
27/43
62.50%
25/40
62.50%
30/48
Incident stats
Resolution time 100.00%
3/3
100.00%
3/3
50.00%
2/4
60.00%
3/5
66.67%
2/3
72.22%
Mean: 2d 2h 01m
Request stats
Resolution time 100.00%
2/2
100.00%
1/1
-
80.00%
4/5
75.00%
3/4
83.33%
Mean: 3d 7h 17m
Problem stats
Resolution time -
-
-
-
-
-
Mean: -

git hash: master (f521b466)