Operations report

⇐ Prev   Next ⇒ Mon, 04 May Tue, 05 May Wed, 06 May Thu, 07 May Fri, 08 May Summary
Initial response
Triage 33.33%
1/3
64.29%
9/14
63.64%
7/11
76.92%
10/13
75.00%
6/8
78.95%
Mean: 13d 9h 25m
Premier incidents 50.00%
1/2
80.00%
4/5
80.00%
4/5
75.00%
3/4
50.00%
1/2
92.31%
Mean: 0h 04m
Business incidents -
100.00%
3/3
-
-
100.00%
1/1
100.00%
Mean: 0h 03m
Economy incidents -
-
-
-
100.00%
1/1
100.00%
Mean: 0h 07m
Requests -
100.00%
2/2
100.00%
2/2
100.00%
3/3
100.00%
7/7
100.00%
Mean: 0h 09m
15m update 0.00%
0/5
60.00%
12/20
55.00%
11/20
23.53%
4/17
30.77%
4/13
64.58%
Mean: 3h 17m
Client updates hitrate
RT updates -
100.00%
15/15
100.00%
11/11
92.31%
12/13
80.00%
8/10
93.88%
46/49
Incidents 40.00%
8/20
30.77%
8/26
52.17%
12/23
68.18%
15/22
76.47%
13/17
48.78%
20/41
Requests 87.50%
35/40
88.64%
39/44
73.81%
31/42
82.93%
34/41
86.96%
40/46
79.31%
46/58
Incident stats
Resolution time -
75.00%
6/8
33.33%
2/6
60.00%
6/10
100.00%
7/7
67.74%
Mean: 1d 6h 36m
Request stats
Resolution time -
75.00%
3/4
66.67%
2/3
100.00%
5/5
100.00%
8/8
90.00%
Mean: 4d 7h 46m
Problem stats
Resolution time -
-
-
-
-
-
Mean: -

git hash: master (f521b466)