Operations report

⇐ Prev   Next ⇒ Mon, 27 Apr Tue, 28 Apr Wed, 29 Apr Thu, 30 Apr Fri, 01 May Summary
Initial response
Triage 73.33%
11/15
72.73%
8/11
71.43%
5/7
42.86%
3/7
57.14%
4/7
78.38%
Mean: 11d 1h 07m
Premier incidents 50.00%
1/2
50.00%
1/2
50.00%
1/2
0.00%
0/4
50.00%
1/2
50.00%
Mean: 0h 35m
Business incidents 100.00%
4/4
100.00%
4/4
100.00%
1/1
0.00%
0/9
100.00%
1/1
52.63%
Mean: 0h 54m
Economy incidents -
-
100.00%
1/1
100.00%
3/3
-
100.00%
Mean: 1h 21m
Requests 83.33%
5/6
80.00%
4/5
100.00%
1/1
100.00%
15/15
100.00%
2/2
96.30%
Mean: 1h 60m
15m update 23.08%
3/13
27.27%
3/11
14.29%
1/7
16.67%
1/6
35.71%
5/14
37.14%
Mean: 3h 00m
Client updates hitrate
RT updates 91.67%
11/12
91.67%
11/12
77.78%
7/9
85.71%
6/7
100.00%
8/8
89.58%
43/48
Incidents 90.91%
10/11
100.00%
12/12
100.00%
10/10
100.00%
22/22
100.00%
23/23
97.67%
42/43
Requests 87.88%
29/33
87.88%
29/33
86.21%
25/29
92.50%
37/40
87.50%
35/40
87.93%
51/58
Incident stats
Resolution time 100.00%
5/5
85.71%
6/7
83.33%
5/6
100.00%
2/2
66.67%
4/6
84.62%
Mean: 1d 3h 17m
Request stats
Resolution time 100.00%
4/4
100.00%
6/6
83.33%
5/6
100.00%
2/2
0.00%
0/1
89.47%
Mean: 6d 7h 23m
Problem stats
Resolution time -
0.00%
0/1
-
-
-
0.00%
Mean: 19d 8h 02m

git hash: master (f521b466)