Operations report

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Initial response
Triage 70.00%
7/10
55.56%
5/9
75.00%
9/12
81.82%
9/11
62.50%
5/8
82.93%
Mean: 7d 9h 17m
Premier incidents 50.00%
1/2
0.00%
0/2
0.00%
0/1
33.33%
1/3
0.00%
0/2
33.33%
Mean: 0h 12m
Business incidents 100.00%
5/5
50.00%
1/2
100.00%
3/3
66.67%
2/3
100.00%
2/2
86.67%
Mean: 0h 16m
Economy incidents 100.00%
1/1
100.00%
1/1
-
100.00%
1/1
-
100.00%
Mean: 0h 05m
Requests 100.00%
2/2
100.00%
2/2
100.00%
7/7
50.00%
1/2
75.00%
3/4
93.75%
Mean: 1h 45m
15m update 30.00%
3/10
66.67%
6/9
37.50%
3/8
50.00%
7/14
22.22%
2/9
52.50%
Mean: 2h 00m
Client updates hitrate
RT updates 87.50%
14/16
72.73%
8/11
85.71%
12/14
100.00%
13/13
100.00%
11/11
89.23%
58/65
Incidents 90.91%
10/11
100.00%
11/11
88.89%
8/9
100.00%
12/12
100.00%
8/8
90.62%
29/32
Requests 83.33%
25/30
85.71%
24/28
88.24%
30/34
83.87%
26/31
90.62%
29/32
84.78%
39/46
Incident stats
Resolution time 83.33%
5/6
100.00%
6/6
75.00%
3/4
100.00%
8/8
75.00%
3/4
89.29%
Mean: 6h 51m
Request stats
Resolution time 80.00%
4/5
100.00%
2/2
80.00%
4/5
50.00%
1/2
100.00%
4/4
83.33%
Mean: 5d 4h 40m
Problem stats
Resolution time 50.00%
1/2
-
-
-
-
50.00%
Mean: 3d 2h 27m

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