Operations report

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Initial response
Triage 55.56%
5/9
70.00%
7/10
62.50%
5/8
60.00%
3/5
66.67%
4/6
82.76%
Mean: 9d 4h 17m
Premier incidents 50.00%
1/2
0.00%
0/1
75.00%
3/4
50.00%
1/2
50.00%
1/2
85.71%
Mean: 0h 01m
Business incidents 100.00%
2/2
100.00%
4/4
-
-
100.00%
1/1
100.00%
Mean: 0h 04m
Economy incidents 100.00%
1/1
-
100.00%
1/1
-
-
100.00%
Mean: 0h 04m
Requests 100.00%
2/2
100.00%
3/3
100.00%
3/3
-
100.00%
1/1
100.00%
Mean: 0h 41m
15m update 10.00%
1/10
20.00%
1/5
50.00%
3/6
57.14%
4/7
14.29%
1/7
40.00%
Mean: 5h 37m
Client updates hitrate
RT updates 100.00%
12/12
100.00%
4/4
66.67%
2/3
87.50%
7/8
81.82%
9/11
89.47%
34/38
Incidents 88.89%
8/9
100.00%
7/7
100.00%
9/9
77.78%
7/9
100.00%
6/6
92.00%
23/25
Requests 75.00%
21/28
83.33%
25/30
80.00%
24/30
75.86%
22/29
79.31%
23/29
74.29%
26/35
Incident stats
Resolution time 100.00%
6/6
100.00%
3/3
100.00%
3/3
83.33%
5/6
66.67%
2/3
90.48%
Mean: 6h 54m
Request stats
Resolution time 50.00%
1/2
100.00%
1/1
100.00%
1/1
50.00%
1/2
100.00%
2/2
75.00%
Mean: 10d 1h 31m
Problem stats
Resolution time 100.00%
1/1
100.00%
1/1
-
-
100.00%
1/1
100.00%
Mean: 1d 0h 26m

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