Operations report

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Initial response
Triage 60.00%
3/5
78.95%
15/19
42.86%
3/7
55.56%
5/9
60.00%
3/5
75.00%
Mean: 8d 5h 31m
Premier incidents 0.00%
0/1
50.00%
1/2
50.00%
1/2
33.33%
1/3
0.00%
0/1
60.00%
Mean: 0h 06m
Business incidents -
-
100.00%
1/1
100.00%
1/1
100.00%
2/2
100.00%
Mean: 0h 05m
Economy incidents -
-
100.00%
1/1
-
-
100.00%
Mean: 0h 02m
Requests -
100.00%
2/2
100.00%
2/2
100.00%
3/3
100.00%
1/1
100.00%
Mean: 0h 19m
15m update 0.00%
0/3
20.00%
1/5
11.11%
1/9
28.57%
2/7
40.00%
4/10
36.36%
Mean: 4h 55m
Client updates hitrate
RT updates -
69.23%
9/13
75.00%
6/8
50.00%
4/8
66.67%
8/12
65.85%
27/41
Incidents 25.00%
1/4
20.00%
1/5
100.00%
4/4
100.00%
6/6
100.00%
6/6
76.47%
13/17
Requests 65.62%
21/32
63.89%
23/36
61.76%
21/34
78.79%
26/33
75.86%
22/29
67.44%
29/43
Incident stats
Resolution time -
80.00%
4/5
100.00%
3/3
100.00%
3/3
100.00%
4/4
93.33%
Mean: 5h 46m
Request stats
Resolution time -
75.00%
3/4
80.00%
4/5
60.00%
3/5
66.67%
2/3
70.59%
Mean: 5d 9h 42m
Problem stats
Resolution time -
0.00%
0/1
0.00%
0/1
100.00%
1/1
100.00%
1/1
50.00%
Mean: 5d 6h 09m

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