Operations report

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Initial response
Triage 57.14%
4/7
50.00%
2/4
50.00%
2/4
66.67%
4/6
33.33%
1/3
81.25%
Mean: 17d 1h 05m
Premier incidents 0.00%
0/1
50.00%
1/2
0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
Mean: 0h 04m
Business incidents 100.00%
1/1
100.00%
2/2
100.00%
1/1
100.00%
4/4
-
100.00%
Mean: 0h 08m
Economy incidents -
-
-
-
-
-
Mean: -
Requests -
100.00%
2/2
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 03m
15m update 0.00%
0/5
14.29%
1/7
16.67%
1/6
50.00%
4/8
0.00%
0/3
35.29%
Mean: 2h 16m
Client updates hitrate
RT updates 66.67%
6/9
91.67%
11/12
100.00%
4/4
76.92%
10/13
-
81.58%
31/38
Incidents 100.00%
3/3
100.00%
5/5
100.00%
6/6
87.50%
7/8
100.00%
4/4
93.33%
14/15
Requests 83.33%
30/36
85.71%
30/35
85.71%
30/35
82.35%
28/34
76.67%
23/30
78.57%
33/42
Incident stats
Resolution time 100.00%
2/2
100.00%
1/1
100.00%
3/3
80.00%
4/5
-
90.91%
Mean: 7h 07m
Request stats
Resolution time 50.00%
2/4
100.00%
2/2
50.00%
1/2
50.00%
2/4
-
58.33%
Mean: 9d 2h 57m
Problem stats
Resolution time -
100.00%
1/1
-
-
-
100.00%
Mean: 7h 41m

git hash: master (f521b466)