Operations report

⇐ Prev   Next ⇒ Mon, 23 Mar Tue, 24 Mar Wed, 25 Mar Thu, 26 Mar Fri, 27 Mar Summary
Initial response
Triage 76.92%
10/13
60.00%
3/5
42.86%
3/7
57.14%
4/7
50.00%
4/8
71.43%
Mean: 14d 7h 14m
Premier incidents 66.67%
2/3
0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/1
66.67%
Mean: 0h 04m
Business incidents 100.00%
3/3
100.00%
4/4
100.00%
1/1
100.00%
1/1
100.00%
2/2
100.00%
Mean: 0h 07m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
4/4
100.00%
3/3
100.00%
5/5
75.00%
3/4
50.00%
1/2
93.33%
Mean: 1h 10m
15m update 11.11%
1/9
33.33%
4/12
42.86%
6/14
20.00%
2/10
25.00%
2/8
41.67%
Mean: 3h 19m
Client updates hitrate
RT updates 75.00%
6/8
87.50%
7/8
85.00%
17/20
84.62%
11/13
85.71%
12/14
84.13%
53/63
Incidents 100.00%
9/9
100.00%
9/9
83.33%
5/6
66.67%
4/6
100.00%
4/4
90.00%
18/20
Requests 85.37%
35/41
88.10%
37/42
86.67%
39/45
86.36%
38/44
84.21%
32/38
85.45%
47/55
Incident stats
Resolution time 80.00%
4/5
80.00%
4/5
100.00%
2/2
50.00%
2/4
75.00%
3/4
75.00%
Mean: 1d 1h 22m
Request stats
Resolution time 66.67%
2/3
100.00%
3/3
66.67%
2/3
87.50%
7/8
100.00%
3/3
85.00%
Mean: 7d 4h 24m
Problem stats
Resolution time 100.00%
1/1
-
-
0.00%
0/1
-
50.00%
Mean: 8d 3h 01m

git hash: master (f521b466)