Operations report

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Initial response
Triage 62.50%
5/8
75.00%
6/8
71.43%
5/7
50.00%
3/6
50.00%
2/4
84.00%
Mean: 10d 9h 41m
Premier incidents 0.00%
0/1
50.00%
1/2
0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
Mean: 0h 03m
Business incidents 100.00%
5/5
100.00%
2/2
100.00%
4/4
100.00%
2/2
100.00%
1/1
100.00%
Mean: 0h 05m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 05m
Requests 100.00%
2/2
100.00%
17/17
100.00%
1/1
100.00%
1/1
100.00%
1/1
100.00%
Mean: 0h 04m
15m update 16.67%
2/12
10.00%
1/10
28.57%
4/14
27.27%
3/11
16.67%
1/6
30.56%
Mean: 2h 09m
Client updates hitrate
RT updates 100.00%
14/14
76.92%
10/13
81.25%
13/16
70.00%
7/10
66.67%
4/6
81.36%
48/59
Incidents 83.33%
10/12
77.78%
7/9
100.00%
8/8
100.00%
6/6
100.00%
4/4
88.89%
24/27
Requests 71.88%
23/32
84.78%
39/46
88.37%
38/43
87.50%
35/40
90.24%
37/41
83.64%
46/55
Incident stats
Resolution time 85.71%
6/7
71.43%
5/7
100.00%
5/5
100.00%
4/4
100.00%
2/2
88.00%
Mean: 6h 16m
Request stats
Resolution time 50.00%
3/6
50.00%
2/4
50.00%
2/4
-
25.00%
1/4
44.44%
Mean: 28d 0h 26m
Problem stats
Resolution time -
50.00%
1/2
-
-
-
50.00%
Mean: 3d 8h 50m

git hash: master (f521b466)