Operations report

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Initial response
Triage 66.67%
4/6
50.00%
4/8
55.56%
5/9
60.00%
3/5
66.67%
4/6
76.92%
Mean: 4d 9h 48m
Premier incidents 0.00%
0/1
0.00%
0/1
66.67%
2/3
0.00%
0/2
50.00%
1/2
60.00%
Mean: 0h 06m
Business incidents 100.00%
3/3
100.00%
4/4
50.00%
1/2
100.00%
2/2
100.00%
3/3
92.86%
Mean: 0h 22m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
66.67%
2/3
75.00%
3/4
-
-
87.50%
Mean: 7h 15m
15m update 0.00%
0/7
36.36%
4/11
11.11%
1/9
30.00%
3/10
12.50%
1/8
34.62%
Mean: 3h 48m
Client updates hitrate
RT updates 87.50%
7/8
100.00%
10/10
100.00%
10/10
78.57%
11/14
80.00%
4/5
89.36%
42/47
Incidents 75.00%
6/8
88.89%
8/9
85.71%
6/7
100.00%
6/6
100.00%
7/7
92.59%
25/27
Requests 67.74%
21/31
77.14%
27/35
81.58%
31/38
82.35%
28/34
73.33%
22/30
65.85%
27/41
Incident stats
Resolution time 75.00%
3/4
100.00%
7/7
80.00%
4/5
100.00%
4/4
100.00%
2/2
90.91%
Mean: 7h 39m
Request stats
Resolution time 0.00%
0/1
50.00%
1/2
50.00%
2/4
100.00%
4/4
-
63.64%
Mean: 9d 0h 42m
Problem stats
Resolution time 100.00%
1/1
-
0.00%
0/1
-
-
50.00%
Mean: 41d 2h 06m

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