Operations report

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Initial response
Triage 87.50%
7/8
83.33%
5/6
33.33%
1/3
60.00%
3/5
40.00%
2/5
85.71%
Mean: 13d 0h 49m
Premier incidents 66.67%
2/3
75.00%
3/4
0.00%
0/1
0.00%
0/1
0.00%
0/1
83.33%
Mean: 0h 03m
Business incidents 100.00%
2/2
-
-
100.00%
2/2
-
100.00%
Mean: 0h 04m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 55.56%
5/9
50.00%
1/2
0.00%
0/1
50.00%
1/2
50.00%
1/2
61.54%
Mean: 6d 7h 04m
15m update 35.71%
5/14
9.09%
1/11
0.00%
0/7
22.22%
2/9
0.00%
0/4
27.59%
Mean: 4h 28m
Client updates hitrate
RT updates 100.00%
16/16
100.00%
10/10
100.00%
8/8
90.00%
9/10
100.00%
3/3
97.87%
46/47
Incidents 83.33%
5/6
85.71%
6/7
100.00%
7/7
55.56%
5/9
100.00%
4/4
75.00%
12/16
Requests 83.72%
36/43
92.11%
35/38
83.87%
26/31
83.87%
26/31
78.57%
22/28
69.39%
34/49
Incident stats
Resolution time 100.00%
3/3
100.00%
2/2
100.00%
1/1
50.00%
3/6
100.00%
2/2
78.57%
Mean: 1d 1h 37m
Request stats
Resolution time 44.44%
4/9
100.00%
7/7
0.00%
0/1
75.00%
3/4
100.00%
1/1
68.18%
Mean: 16d 9h 29m
Problem stats
Resolution time 50.00%
1/2
-
-
0.00%
0/1
0.00%
0/2
20.00%
Mean: 9d 7h 09m

git hash: master (f521b466)