Operations report

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Initial response
Triage 75.00%
6/8
66.67%
4/6
72.73%
8/11
75.00%
3/4
50.00%
1/2
81.48%
Mean: 4d 3h 26m
Premier incidents 66.67%
2/3
50.00%
1/2
50.00%
1/2
0.00%
0/1
0.00%
0/1
80.00%
Mean: 0h 03m
Business incidents 100.00%
3/3
100.00%
2/2
100.00%
2/2
100.00%
2/2
-
100.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 25.00%
1/4
25.00%
1/4
16.67%
1/6
33.33%
2/6
0.00%
0/2
50.00%
Mean: 8d 5h 33m
15m update 18.18%
2/11
54.55%
6/11
12.50%
1/8
30.00%
3/10
14.29%
1/7
44.83%
Mean: 2h 26m
Client updates hitrate
RT updates 71.43%
5/7
83.33%
10/12
60.00%
3/5
100.00%
5/5
100.00%
5/5
82.35%
28/34
Incidents 100.00%
7/7
100.00%
6/6
100.00%
5/5
83.33%
5/6
66.67%
2/3
94.74%
18/19
Requests 79.41%
27/34
77.14%
27/35
83.78%
31/37
76.32%
29/38
85.71%
30/35
67.44%
29/43
Incident stats
Resolution time 80.00%
4/5
100.00%
5/5
100.00%
2/2
100.00%
4/4
100.00%
2/2
94.44%
Mean: 6h 16m
Request stats
Resolution time 100.00%
1/1
100.00%
2/2
100.00%
2/2
66.67%
2/3
-
87.50%
Mean: 2d 7h 07m
Problem stats
Resolution time -
-
100.00%
1/1
-
-
100.00%
Mean: 1d 2h 18m

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