Operations report

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Initial response
Triage 83.33%
5/6
66.67%
4/6
80.00%
4/5
66.67%
2/3
60.00%
3/5
85.71%
Mean: 5d 5h 47m
Premier incidents 50.00%
1/2
0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
Mean: 0h 01m
Business incidents 100.00%
2/2
100.00%
2/2
-
-
100.00%
1/1
100.00%
Mean: 0h 07m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 0.00%
0/2
33.33%
1/3
50.00%
2/4
0.00%
0/2
50.00%
2/4
71.43%
Mean: 12d 2h 23m
15m update 40.00%
4/10
14.29%
1/7
30.77%
4/13
0.00%
0/6
0.00%
0/6
42.86%
Mean: 3h 51m
Client updates hitrate
RT updates 87.50%
7/8
81.82%
9/11
75.00%
6/8
66.67%
6/9
85.71%
6/7
79.07%
34/43
Incidents 66.67%
6/9
80.00%
4/5
75.00%
3/4
100.00%
2/2
100.00%
3/3
81.25%
13/16
Requests 78.05%
32/41
73.68%
28/38
69.23%
27/39
71.43%
25/35
61.29%
19/31
63.27%
31/49
Incident stats
Resolution time 71.43%
5/7
100.00%
2/2
66.67%
2/3
100.00%
1/1
100.00%
2/2
80.00%
Mean: 1d 1h 03m
Request stats
Resolution time 40.00%
2/5
50.00%
1/2
60.00%
3/5
50.00%
3/6
-
50.00%
Mean: 22d 6h 56m
Problem stats
Resolution time 75.00%
3/4
-
100.00%
1/1
100.00%
1/1
100.00%
1/1
85.71%
Mean: 2d 3h 52m

git hash: master (e3ab9751)