Operations report

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Initial response
Triage 66.67%
6/9
75.00%
6/8
80.00%
4/5
66.67%
4/6
66.67%
4/6
80.00%
Mean: 3d 9h 05m
Premier incidents 0.00%
0/1
0.00%
0/1
50.00%
1/2
0.00%
0/1
50.00%
1/2
66.67%
Mean: 0h 05m
Business incidents 100.00%
1/1
100.00%
2/2
100.00%
1/1
-
100.00%
1/1
100.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 62.50%
5/8
40.00%
2/5
66.67%
4/6
60.00%
3/5
33.33%
1/3
83.33%
Mean: 4d 4h 18m
15m update 0.00%
0/9
16.67%
2/12
25.00%
3/12
25.00%
3/12
16.67%
1/6
36.00%
Mean: 2h 50m
Client updates hitrate
RT updates 84.62%
11/13
100.00%
5/5
78.57%
11/14
60.00%
3/5
100.00%
3/3
82.50%
33/40
Incidents 100.00%
6/6
80.00%
4/5
100.00%
6/6
75.00%
3/4
83.33%
5/6
94.12%
16/17
Requests 80.49%
33/41
79.07%
34/43
91.11%
41/45
90.70%
39/43
88.10%
37/42
77.78%
42/54
Incident stats
Resolution time 100.00%
4/4
100.00%
3/3
66.67%
2/3
100.00%
1/1
100.00%
2/2
92.31%
Mean: 5h 24m
Request stats
Resolution time 100.00%
1/1
75.00%
3/4
60.00%
3/5
100.00%
2/2
100.00%
1/1
76.92%
Mean: 4d 5h 34m
Problem stats
Resolution time -
-
100.00%
1/1
-
-
100.00%
Mean: 1d 0h 39m

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