Operations report

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Initial response
Triage 50.00%
7/14
40.00%
2/5
50.00%
1/2
88.89%
8/9
75.00%
3/4
67.86%
Mean: 4d 1h 54m
Premier incidents 50.00%
1/2
0.00%
0/1
0.00%
0/1
50.00%
1/2
66.67%
2/3
80.00%
Mean: 0h 02m
Business incidents 100.00%
1/1
-
-
100.00%
3/3
100.00%
2/2
100.00%
Mean: 0h 05m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 75.00%
6/8
50.00%
2/4
50.00%
2/4
50.00%
2/4
33.33%
1/3
85.71%
Mean: 5d 6h 34m
15m update 50.00%
8/16
9.09%
1/11
0.00%
0/5
20.00%
2/10
30.00%
3/10
43.75%
Mean: 2h 41m
Client updates hitrate
RT updates 100.00%
7/7
90.91%
10/11
88.89%
8/9
100.00%
9/9
100.00%
12/12
95.83%
46/48
Incidents 100.00%
6/6
75.00%
3/4
100.00%
2/2
100.00%
6/6
100.00%
9/9
94.44%
17/18
Requests 80.49%
33/41
80.49%
33/41
87.18%
34/39
74.29%
26/35
79.41%
27/34
74.51%
38/51
Incident stats
Resolution time 100.00%
3/3
100.00%
3/3
100.00%
1/1
100.00%
2/2
87.50%
7/8
94.12%
Mean: 6h 02m
Request stats
Resolution time 100.00%
4/4
100.00%
5/5
66.67%
4/6
50.00%
1/2
100.00%
1/1
83.33%
Mean: 4d 1h 12m
Problem stats
Resolution time 100.00%
2/2
-
100.00%
2/2
100.00%
1/1
50.00%
1/2
85.71%
Mean: 1d 6h 13m

git hash: master (e3ab9751)