Operations report

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Initial response
Triage 40.00%
2/5
80.00%
8/10
33.33%
2/6
87.50%
7/8
60.00%
3/5
74.07%
Mean: 4d 3h 38m
Premier incidents 33.33%
1/3
66.67%
2/3
50.00%
1/2
0.00%
0/1
0.00%
0/1
66.67%
Mean: 2d 6h 07m
Business incidents -
-
-
100.00%
2/2
-
100.00%
Mean: 0h 14m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 05m
Requests 20.00%
1/5
42.86%
3/7
60.00%
3/5
60.00%
3/5
75.00%
6/8
80.00%
Mean: 4d 1h 21m
15m update 28.57%
2/7
36.36%
4/11
28.57%
2/7
22.22%
2/9
0.00%
0/11
37.04%
Mean: 4h 12m
Client updates hitrate
RT updates 100.00%
3/3
100.00%
5/5
100.00%
2/2
100.00%
3/3
100.00%
3/3
100.00%
16/16
Incidents 85.71%
6/7
71.43%
5/7
100.00%
5/5
83.33%
5/6
75.00%
3/4
75.00%
12/16
Requests 78.12%
25/32
80.56%
29/36
73.53%
25/34
77.14%
27/35
78.95%
30/38
77.55%
38/49
Incident stats
Resolution time 66.67%
2/3
50.00%
2/4
100.00%
2/2
66.67%
2/3
66.67%
2/3
66.67%
Mean: 2d 6h 21m
Request stats
Resolution time -
80.00%
4/5
100.00%
2/2
50.00%
2/4
85.71%
6/7
77.78%
Mean: 10d 8h 54m
Problem stats
Resolution time -
100.00%
1/1
-
-
100.00%
1/1
100.00%
Mean: 4h 20m

git hash: master (e3ab9751)