Operations report

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Initial response
Triage 20.00%
1/5
62.50%
5/8
66.67%
2/3
25.00%
1/4
0.00%
0/1
50.00%
Mean: 7d 3h 26m
Premier incidents 33.33%
1/3
0.00%
0/3
0.00%
0/2
25.00%
1/4
0.00%
0/3
33.33%
Mean: 3d 2h 44m
Business incidents 100.00%
1/1
-
100.00%
1/1
-
-
100.00%
Mean: 0h 03m
Economy incidents -
100.00%
1/1
-
-
-
100.00%
Mean: 0h 17m
Requests 33.33%
1/3
50.00%
3/6
0.00%
0/4
62.50%
5/8
0.00%
0/3
69.23%
Mean: 7d 7h 59m
15m update 10.00%
1/10
10.00%
1/10
11.11%
1/9
25.00%
2/8
0.00%
0/5
27.78%
Mean: 3h 51m
Client updates hitrate
RT updates 50.00%
2/4
100.00%
3/3
100.00%
2/2
100.00%
1/1
100.00%
1/1
81.82%
9/11
Incidents 83.33%
5/6
80.00%
4/5
66.67%
4/6
42.86%
3/7
80.00%
4/5
73.33%
11/15
Requests 65.71%
23/35
72.97%
27/37
76.47%
26/34
74.29%
26/35
83.33%
25/30
67.39%
31/46
Incident stats
Resolution time 100.00%
4/4
100.00%
1/1
100.00%
2/2
66.67%
2/3
66.67%
2/3
84.62%
Mean: 7h 49m
Request stats
Resolution time 66.67%
2/3
75.00%
3/4
100.00%
4/4
50.00%
2/4
100.00%
1/1
75.00%
Mean: 6d 0h 39m
Problem stats
Resolution time 0.00%
0/1
-
-
-
-
0.00%
Mean: 13d 9h 11m

git hash: master (e3ab9751)