Operations report

⇐ Prev   Next ⇒ Mon, 12 Jan Tue, 13 Jan Wed, 14 Jan Thu, 15 Jan Fri, 16 Jan Summary
Initial response
Triage 66.67%
2/3
66.67%
2/3
80.00%
4/5
66.67%
6/9
66.67%
2/3
84.21%
Mean: 3d 9h 01m
Premier incidents 0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
1/2
66.67%
2/3
75.00%
Mean: 0h 00m
Business incidents 100.00%
1/1
-
0.00%
0/1
75.00%
3/4
-
80.00%
Mean: 2h 27m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 60.00%
3/5
50.00%
2/4
50.00%
2/4
60.00%
3/5
0.00%
0/1
81.82%
Mean: 3h 48m
15m update 25.00%
1/4
25.00%
1/4
0.00%
0/6
18.18%
2/11
25.00%
2/8
35.29%
Mean: 4h 08m
Client updates hitrate
RT updates 100.00%
9/9
100.00%
3/3
62.50%
5/8
100.00%
11/11
100.00%
5/5
91.67%
33/36
Incidents 100.00%
8/8
100.00%
3/3
75.00%
3/4
90.00%
9/10
100.00%
7/7
90.48%
19/21
Requests 97.14%
34/35
97.22%
35/36
97.06%
33/34
82.86%
29/35
67.65%
23/34
71.43%
30/42
Incident stats
Resolution time 83.33%
5/6
100.00%
1/1
100.00%
1/1
83.33%
5/6
80.00%
4/5
84.21%
Mean: 8h 54m
Request stats
Resolution time 100.00%
2/2
100.00%
3/3
100.00%
2/2
100.00%
1/1
-
100.00%
Mean: 2d 3h 50m
Problem stats
Resolution time -
-
-
100.00%
1/1
-
100.00%
Mean: 4d 7h 01m

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