Operations report

⇐ Prev   Next ⇒ Mon, 12 Jan Tue, 13 Jan Wed, 14 Jan Thu, 15 Jan Fri, 16 Jan Summary
Initial response
Triage 66.67%
2/3
66.67%
2/3
80.00%
4/5
66.67%
6/9
66.67%
2/3
84.21%
Mean: 6d 1h 39m
Premier incidents 0.00%
0/2
0.00%
0/2
0.00%
0/2
33.33%
1/3
50.00%
2/4
60.00%
Mean: 3d 2h 36m
Business incidents 100.00%
1/1
-
0.00%
0/1
75.00%
3/4
-
80.00%
Mean: 2h 27m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 50.00%
3/6
40.00%
2/5
40.00%
2/5
50.00%
3/6
0.00%
0/2
75.00%
Mean: 7d 0h 07m
15m update 0.00%
0/4
20.00%
1/5
0.00%
0/7
15.38%
2/13
20.00%
2/10
27.78%
Mean: 4h 24m
Client updates hitrate
RT updates 88.89%
8/9
100.00%
3/3
62.50%
5/8
100.00%
11/11
100.00%
5/5
88.89%
32/36
Incidents 100.00%
8/8
100.00%
3/3
75.00%
3/4
90.00%
9/10
100.00%
7/7
90.48%
19/21
Requests 91.18%
31/34
91.43%
32/35
90.91%
30/33
79.41%
27/34
63.64%
21/33
70.73%
29/41
Incident stats
Resolution time 83.33%
5/6
100.00%
1/1
100.00%
1/1
83.33%
5/6
80.00%
4/5
84.21%
Mean: 8h 54m
Request stats
Resolution time 100.00%
2/2
100.00%
3/3
100.00%
2/2
100.00%
1/1
-
100.00%
Mean: 2d 3h 50m
Problem stats
Resolution time -
-
-
100.00%
1/1
-
100.00%
Mean: 4d 7h 01m

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