Operations report

⇐ Prev   Next ⇒ Mon, 05 Jan Tue, 06 Jan Wed, 07 Jan Thu, 08 Jan Fri, 09 Jan Summary
Initial response
Triage 66.67%
4/6
50.00%
3/6
55.56%
5/9
71.43%
5/7
33.33%
2/6
62.07%
Mean: 2d 5h 43m
Premier incidents 0.00%
0/2
0.00%
0/1
33.33%
1/3
50.00%
1/2
0.00%
0/1
40.00%
Mean: 0h 13m
Business incidents -
100.00%
2/2
100.00%
2/2
50.00%
1/2
100.00%
1/1
85.71%
Mean: 0h 17m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
5/5
100.00%
3/3
100.00%
4/4
100.00%
2/2
50.00%
1/2
93.75%
Mean: 2h 37m
15m update 42.86%
3/7
60.00%
3/5
50.00%
4/8
0.00%
0/4
40.00%
4/10
48.28%
Mean: 1h 52m
Client updates hitrate
RT updates 100.00%
7/7
75.00%
6/8
100.00%
9/9
100.00%
3/3
100.00%
6/6
93.94%
31/33
Incidents 100.00%
2/2
100.00%
3/3
100.00%
6/6
100.00%
8/8
71.43%
5/7
88.24%
15/17
Requests 58.62%
17/29
74.19%
23/31
84.38%
27/32
82.76%
24/29
75.86%
22/29
71.43%
35/49
Incident stats
Resolution time 100.00%
2/2
100.00%
2/2
100.00%
3/3
100.00%
3/3
75.00%
3/4
92.86%
Mean: 4h 48m
Request stats
Resolution time 40.00%
2/5
100.00%
5/5
100.00%
7/7
100.00%
3/3
50.00%
1/2
81.82%
Mean: 4d 8h 29m
Problem stats
Resolution time 50.00%
1/2
50.00%
1/2
100.00%
1/1
-
0.00%
0/1
50.00%
Mean: 7d 7h 52m

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