Operations report

⇐ Prev   Next ⇒ Mon, 05 Jan Tue, 06 Jan Wed, 07 Jan Thu, 08 Jan Fri, 09 Jan Summary
Initial response
Triage 66.67%
4/6
50.00%
3/6
62.50%
5/8
71.43%
5/7
33.33%
2/6
64.29%
Mean: 4d 1h 57m
Premier incidents 0.00%
0/2
0.00%
0/1
25.00%
1/4
33.33%
1/3
0.00%
0/2
33.33%
Mean: 2d 6h 15m
Business incidents -
100.00%
2/2
100.00%
2/2
50.00%
1/2
100.00%
1/1
85.71%
Mean: 0h 17m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 71.43%
5/7
60.00%
3/5
60.00%
3/5
50.00%
2/4
25.00%
1/4
82.35%
Mean: 4d 8h 25m
15m update 33.33%
3/9
42.86%
3/7
44.44%
4/9
0.00%
0/5
36.36%
4/11
48.28%
Mean: 2h 09m
Client updates hitrate
RT updates 100.00%
7/7
75.00%
6/8
100.00%
9/9
100.00%
3/3
100.00%
6/6
93.94%
31/33
Incidents 100.00%
2/2
100.00%
3/3
100.00%
6/6
100.00%
8/8
71.43%
5/7
88.24%
15/17
Requests 53.33%
16/30
68.75%
22/32
78.12%
25/32
75.86%
22/29
68.97%
20/29
67.35%
33/49
Incident stats
Resolution time 100.00%
2/2
100.00%
2/2
100.00%
3/3
100.00%
3/3
75.00%
3/4
92.86%
Mean: 4h 48m
Request stats
Resolution time 40.00%
2/5
100.00%
5/5
100.00%
7/7
100.00%
3/3
50.00%
1/2
81.82%
Mean: 4d 8h 29m
Problem stats
Resolution time 50.00%
1/2
50.00%
1/2
100.00%
1/1
-
0.00%
0/1
50.00%
Mean: 7d 7h 52m

git hash: master (b637c68b)