Operations report

⇐ Prev   Next ⇒ Mon, 15 Dec Tue, 16 Dec Wed, 17 Dec Thu, 18 Dec Fri, 19 Dec Summary
Initial response
Triage 66.67%
6/9
33.33%
1/3
40.00%
2/5
66.67%
4/6
33.33%
1/3
61.90%
Mean: 3d 5h 23m
Premier incidents 0.00%
0/1
50.00%
1/2
0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
Mean: -
Business incidents 100.00%
2/2
-
-
100.00%
1/1
0.00%
0/1
75.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
3/3
-
100.00%
1/1
100.00%
1/1
100.00%
1/1
100.00%
Mean: 0h 17m
15m update 33.33%
2/6
20.00%
1/5
66.67%
2/3
0.00%
0/2
50.00%
1/2
50.00%
Mean: 3h 47m
Client updates hitrate
RT updates 100.00%
7/7
71.43%
5/7
75.00%
6/8
100.00%
4/4
100.00%
4/4
86.67%
26/30
Incidents 80.00%
4/5
75.00%
3/4
100.00%
5/5
100.00%
5/5
100.00%
3/3
84.62%
11/13
Requests 85.71%
24/28
80.77%
21/26
70.83%
17/24
73.91%
17/23
78.26%
18/23
75.00%
24/32
Incident stats
Resolution time 66.67%
2/3
100.00%
1/1
50.00%
1/2
100.00%
4/4
100.00%
1/1
81.82%
Mean: 9h 02m
Request stats
Resolution time 50.00%
1/2
66.67%
2/3
100.00%
2/2
0.00%
0/1
0.00%
0/1
55.56%
Mean: 16d 3h 21m
Problem stats
Resolution time 0.00%
0/1
-
100.00%
2/2
100.00%
1/1
100.00%
1/1
80.00%
Mean: 2d 0h 06m

git hash: master (c8f901f4)