Operations report

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Initial response
Triage 66.67%
6/9
33.33%
1/3
40.00%
2/5
66.67%
4/6
33.33%
1/3
61.90%
Mean: 5d 5h 51m
Premier incidents 0.00%
0/1
50.00%
1/2
0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
Mean: -
Business incidents 100.00%
2/2
-
-
100.00%
1/1
0.00%
0/1
75.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 60.00%
3/5
0.00%
0/2
33.33%
1/3
33.33%
1/3
33.33%
1/3
75.00%
Mean: 12d 2h 27m
15m update 28.57%
2/7
16.67%
1/6
50.00%
2/4
0.00%
0/3
33.33%
1/3
46.15%
Mean: 4h 25m
Client updates hitrate
RT updates 100.00%
7/7
71.43%
5/7
75.00%
6/8
100.00%
4/4
100.00%
4/4
86.67%
26/30
Incidents 80.00%
4/5
75.00%
3/4
100.00%
5/5
100.00%
5/5
100.00%
3/3
84.62%
11/13
Requests 86.21%
25/29
81.48%
22/27
68.00%
17/25
70.83%
17/24
75.00%
18/24
72.73%
24/33
Incident stats
Resolution time 66.67%
2/3
100.00%
1/1
50.00%
1/2
100.00%
4/4
100.00%
1/1
81.82%
Mean: 9h 02m
Request stats
Resolution time 50.00%
1/2
66.67%
2/3
100.00%
2/2
0.00%
0/1
0.00%
0/1
55.56%
Mean: 16d 3h 21m
Problem stats
Resolution time 0.00%
0/1
-
100.00%
2/2
100.00%
1/1
100.00%
1/1
80.00%
Mean: 2d 0h 06m

git hash: master (b637c68b)