Operations report

⇐ Prev   Next ⇒ Mon, 08 Dec Tue, 09 Dec Wed, 10 Dec Thu, 11 Dec Fri, 12 Dec Summary
Initial response
Triage 72.73%
8/11
80.00%
4/5
60.00%
3/5
50.00%
3/6
60.00%
3/5
75.00%
Mean: 4d 1h 54m
Premier incidents 50.00%
1/2
50.00%
1/2
0.00%
0/1
0.00%
0/1
0.00%
0/1
66.67%
Mean: -
Business incidents 100.00%
2/2
100.00%
2/2
-
-
-
100.00%
Mean: 0h 04m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 75.00%
3/4
50.00%
1/2
83.33%
5/6
75.00%
6/8
50.00%
2/4
89.47%
Mean: 4d 0h 54m
15m update 40.00%
2/5
33.33%
2/6
16.67%
1/6
0.00%
0/8
12.50%
1/8
27.27%
Mean: 3h 23m
Client updates hitrate
RT updates 50.00%
3/6
83.33%
5/6
81.82%
9/11
90.00%
9/10
100.00%
5/5
81.58%
31/38
Incidents 100.00%
7/7
100.00%
9/9
100.00%
8/8
100.00%
5/5
66.67%
2/3
92.86%
13/14
Requests 75.86%
22/29
75.86%
22/29
75.76%
25/33
86.11%
31/36
82.76%
24/29
73.91%
34/46
Incident stats
Resolution time 100.00%
2/2
50.00%
1/2
75.00%
3/4
66.67%
2/3
50.00%
1/2
69.23%
Mean: 1d 2h 52m
Request stats
Resolution time 50.00%
1/2
100.00%
1/1
100.00%
5/5
77.78%
7/9
100.00%
3/3
85.00%
Mean: 9d 2h 45m
Problem stats
Resolution time 100.00%
2/2
-
-
0.00%
0/1
-
66.67%
Mean: 19d 0h 34m

git hash: master (b637c68b)