Operations report

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Initial response
Triage 57.14%
4/7
50.00%
2/4
20.00%
1/5
33.33%
1/3
75.00%
3/4
61.11%
Mean: 4d 1h 21m
Premier incidents 50.00%
1/2
0.00%
0/1
0.00%
0/1
50.00%
1/2
0.00%
0/2
50.00%
Mean: 0h 06m
Business incidents -
100.00%
1/1
-
-
100.00%
1/1
100.00%
Mean: 0h 16m
Economy incidents -
-
100.00%
1/1
-
-
100.00%
Mean: 0h 03m
Requests 100.00%
4/4
100.00%
1/1
100.00%
2/2
100.00%
2/2
-
100.00%
Mean: 0h 24m
15m update 16.67%
1/6
22.22%
2/9
50.00%
4/8
28.57%
2/7
16.67%
1/6
43.48%
Mean: 3h 47m
Client updates hitrate
RT updates 90.00%
9/10
100.00%
7/7
100.00%
11/11
75.00%
3/4
100.00%
5/5
94.59%
35/37
Incidents 83.33%
10/12
100.00%
7/7
83.33%
5/6
100.00%
4/4
100.00%
4/4
85.71%
18/21
Requests 96.97%
32/33
83.33%
25/30
72.41%
21/29
78.57%
22/28
80.77%
21/26
75.61%
31/41
Incident stats
Resolution time 57.14%
4/7
33.33%
1/3
75.00%
3/4
33.33%
1/3
100.00%
2/2
57.89%
Mean: 2d 4h 30m
Request stats
Resolution time 50.00%
3/6
100.00%
4/4
66.67%
2/3
50.00%
1/2
-
66.67%
Mean: 8d 8h 46m
Problem stats
Resolution time -
100.00%
2/2
-
0.00%
0/1
-
66.67%
Mean: 2d 3h 46m

git hash: master (c8f901f4)