Operations report

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Initial response
Triage 70.00%
7/10
66.67%
4/6
80.00%
4/5
57.14%
4/7
33.33%
2/6
72.41%
Mean: 1d 5h 41m
Premier incidents 40.00%
2/5
66.67%
2/3
50.00%
1/2
0.00%
0/1
0.00%
0/1
62.50%
Mean: 0h 23m
Business incidents 50.00%
1/2
0.00%
0/1
100.00%
1/1
100.00%
1/1
100.00%
1/1
80.00%
Mean: 0h 05m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
3/3
100.00%
1/1
100.00%
2/2
80.00%
4/5
75.00%
3/4
92.31%
Mean: 0h 49m
15m update 33.33%
2/6
40.00%
2/5
37.50%
3/8
25.00%
2/8
14.29%
1/7
40.00%
Mean: 3h 05m
Client updates hitrate
RT updates 87.50%
7/8
90.91%
10/11
75.00%
9/12
100.00%
10/10
100.00%
5/5
89.13%
41/46
Incidents 93.33%
14/15
100.00%
15/15
100.00%
11/11
100.00%
11/11
100.00%
9/9
93.10%
27/29
Requests 75.00%
27/36
80.56%
29/36
79.41%
27/34
94.44%
34/36
93.55%
29/31
79.59%
39/49
Incident stats
Resolution time 75.00%
3/4
100.00%
7/7
50.00%
2/4
75.00%
3/4
100.00%
2/2
80.95%
Mean: 1d 8h 22m
Request stats
Resolution time 100.00%
2/2
100.00%
4/4
80.00%
4/5
57.14%
4/7
75.00%
3/4
77.27%
Mean: 10d 6h 17m
Problem stats
Resolution time -
100.00%
2/2
0.00%
0/1
-
-
66.67%
Mean: 5d 0h 56m

git hash: master (a2100d46)