Operations report

⇐ Prev   Next ⇒ Mon, 17 Nov Tue, 18 Nov Wed, 19 Nov Thu, 20 Nov Fri, 21 Nov Summary
Initial response
Triage 45.45%
5/11
66.67%
10/15
80.00%
4/5
66.67%
2/3
50.00%
1/2
70.97%
Mean: 1d 4h 43m
Premier incidents 0.00%
0/1
50.00%
2/4
25.00%
1/4
0.00%
0/1
0.00%
0/1
42.86%
Mean: 0h 43m
Business incidents 100.00%
3/3
100.00%
3/3
100.00%
1/1
-
-
100.00%
Mean: 0h 13m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
5/5
100.00%
4/4
-
100.00%
2/2
100.00%
1/1
100.00%
Mean: 0h 25m
15m update 44.44%
4/9
30.00%
3/10
36.36%
4/11
0.00%
0/4
25.00%
1/4
41.38%
Mean: 3h 16m
Client updates hitrate
RT updates 90.91%
10/11
100.00%
9/9
100.00%
10/10
80.00%
4/5
85.71%
6/7
92.86%
39/42
Incidents 87.50%
7/8
100.00%
14/14
100.00%
10/10
100.00%
9/9
85.71%
6/7
87.50%
21/24
Requests 72.22%
26/36
67.65%
23/34
68.75%
22/32
80.56%
29/36
80.00%
28/35
62.22%
28/45
Incident stats
Resolution time 100.00%
3/3
100.00%
9/9
100.00%
2/2
66.67%
2/3
100.00%
1/1
94.44%
Mean: 6h 21m
Request stats
Resolution time 100.00%
6/6
100.00%
2/2
-
50.00%
1/2
100.00%
3/3
92.31%
Mean: 3d 6h 50m
Problem stats
Resolution time 100.00%
1/1
100.00%
1/1
-
-
-
100.00%
Mean: 1d 4h 23m

git hash: master (a2100d46)