Operations report

⇐ Prev   Next ⇒ Mon, 10 Nov Tue, 11 Nov Wed, 12 Nov Thu, 13 Nov Fri, 14 Nov Summary
Initial response
Triage 75.00%
6/8
83.33%
5/6
85.71%
6/7
25.00%
1/4
50.00%
1/2
82.61%
Mean: 1d 9h 39m
Premier incidents 50.00%
2/4
0.00%
0/1
50.00%
1/2
0.00%
0/1
0.00%
0/1
60.00%
Mean: 0h 09m
Business incidents 100.00%
2/2
100.00%
2/2
100.00%
2/2
-
-
100.00%
Mean: 0h 03m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 75.00%
3/4
-
100.00%
1/1
100.00%
1/1
100.00%
3/3
88.89%
Mean: 2h 42m
15m update 30.00%
3/10
33.33%
3/9
40.00%
2/5
0.00%
0/4
16.67%
1/6
36.36%
Mean: 2h 16m
Client updates hitrate
RT updates 66.67%
8/12
85.71%
6/7
33.33%
1/3
66.67%
2/3
100.00%
3/3
71.43%
20/28
Incidents 87.50%
14/16
100.00%
8/8
88.89%
8/9
100.00%
4/4
75.00%
3/4
80.77%
21/26
Requests 51.61%
16/31
66.67%
20/30
79.31%
23/29
68.97%
20/29
62.50%
20/32
55.00%
22/40
Incident stats
Resolution time 91.67%
11/12
66.67%
2/3
66.67%
4/6
100.00%
1/1
100.00%
2/2
83.33%
Mean: 1d 2h 11m
Request stats
Resolution time 100.00%
3/3
66.67%
2/3
100.00%
1/1
100.00%
1/1
100.00%
2/2
90.00%
Mean: 5d 1h 09m
Problem stats
Resolution time 100.00%
1/1
100.00%
2/2
-
-
-
100.00%
Mean: 1d 0h 44m

git hash: master (a2100d46)