Operations report

⇐ Prev   Next ⇒ Mon, 03 Nov Tue, 04 Nov Wed, 05 Nov Thu, 06 Nov Fri, 07 Nov Summary
Initial response
Triage 80.00%
4/5
87.50%
7/8
71.43%
5/7
50.00%
3/6
25.00%
1/4
76.92%
Mean: 1d 7h 25m
Premier incidents 0.00%
0/1
0.00%
0/1
75.00%
3/4
0.00%
0/1
0.00%
0/3
50.00%
Mean: 0h 22m
Business incidents 100.00%
1/1
100.00%
3/3
100.00%
1/1
100.00%
3/3
100.00%
1/1
100.00%
Mean: 0h 11m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 0.00%
0/2
100.00%
6/6
100.00%
3/3
75.00%
3/4
75.00%
3/4
81.25%
Mean: 1d 8h 47m
15m update 0.00%
0/8
25.00%
1/4
25.00%
2/8
27.27%
3/11
8.33%
1/12
21.88%
Mean: 2h 09m
Client updates hitrate
RT updates 90.00%
9/10
76.92%
10/13
100.00%
9/9
86.67%
13/15
94.12%
16/17
89.06%
57/64
Incidents 83.33%
5/6
100.00%
11/11
92.86%
13/14
76.92%
10/13
92.86%
13/14
93.10%
27/29
Requests 74.07%
20/27
87.50%
28/32
85.29%
29/34
84.85%
28/33
69.70%
23/33
77.27%
34/44
Incident stats
Resolution time 100.00%
2/2
66.67%
2/3
80.00%
4/5
80.00%
4/5
57.14%
4/7
72.73%
Mean: 1d 0h 37m
Request stats
Resolution time 50.00%
2/4
100.00%
1/1
100.00%
4/4
100.00%
2/2
100.00%
5/5
87.50%
Mean: 4d 6h 47m
Problem stats
Resolution time -
-
100.00%
2/2
0.00%
0/1
-
66.67%
Mean: 3d 6h 06m

git hash: master (a2100d46)