Operations report

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Initial response
Triage 66.67%
2/3
87.50%
7/8
50.00%
2/4
75.00%
3/4
75.00%
3/4
88.89%
Mean: 2d 5h 03m
Premier incidents 50.00%
1/2
0.00%
0/1
50.00%
1/2
0.00%
0/1
0.00%
0/1
66.67%
Mean: 0h 04m
Business incidents 100.00%
1/1
100.00%
3/3
100.00%
1/1
100.00%
3/3
-
100.00%
Mean: 0h 05m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
85.71%
6/7
0.00%
0/1
50.00%
1/2
66.67%
2/3
91.67%
Mean: 2d 2h 33m
15m update 33.33%
2/6
14.29%
1/7
12.50%
1/8
42.86%
3/7
33.33%
1/3
40.00%
Mean: 2h 40m
Client updates hitrate
RT updates 100.00%
10/10
100.00%
5/5
100.00%
6/6
66.67%
2/3
0.00%
0/1
92.00%
23/25
Incidents 87.50%
7/8
100.00%
6/6
100.00%
6/6
100.00%
7/7
100.00%
5/5
95.24%
20/21
Requests 88.00%
22/25
89.29%
25/28
92.00%
23/25
83.33%
20/24
76.00%
19/25
80.00%
28/35
Incident stats
Resolution time 83.33%
5/6
100.00%
2/2
100.00%
4/4
100.00%
3/3
100.00%
3/3
94.44%
Mean: 9h 36m
Request stats
Resolution time 75.00%
3/4
33.33%
1/3
50.00%
1/2
100.00%
1/1
100.00%
2/2
66.67%
Mean: 8d 9h 14m
Problem stats
Resolution time 0.00%
0/1
-
-
100.00%
1/1
-
50.00%
Mean: 98d 4h 35m

git hash: master (a2100d46)