Operations report

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Initial response
Triage 42.86%
3/7
80.00%
4/5
85.71%
6/7
75.00%
3/4
0.00%
0/2
76.19%
Mean: 2d 1h 31m
Premier incidents 66.67%
2/3
0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
1/2
75.00%
Mean: 0h 03m
Business incidents 100.00%
2/2
100.00%
2/2
100.00%
4/4
-
100.00%
3/3
100.00%
Mean: 0h 05m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
66.67%
2/3
80.00%
4/5
75.00%
3/4
50.00%
1/2
92.31%
Mean: 2d 1h 00m
15m update 20.00%
1/5
12.50%
1/8
36.36%
4/11
37.50%
3/8
33.33%
2/6
44.00%
Mean: 2h 48m
Client updates hitrate
RT updates 100.00%
6/6
75.00%
3/4
84.62%
11/13
100.00%
4/4
100.00%
4/4
90.32%
28/31
Incidents 77.78%
7/9
87.50%
7/8
88.89%
8/9
80.00%
4/5
71.43%
5/7
86.96%
20/23
Requests 80.77%
21/26
79.31%
23/29
78.12%
25/32
77.42%
24/31
75.00%
18/24
76.32%
29/38
Incident stats
Resolution time 50.00%
2/4
100.00%
4/4
80.00%
4/5
66.67%
2/3
66.67%
2/3
73.68%
Mean: 1d 4h 21m
Request stats
Resolution time -
100.00%
2/2
100.00%
4/4
87.50%
7/8
0.00%
0/1
86.67%
Mean: 3d 7h 13m
Problem stats
Resolution time -
-
100.00%
1/1
-
-
100.00%
Mean: 4h 48m

git hash: master (a2100d46)