Operations report

⇐ Prev   Next ⇒ Mon, 06 Oct Tue, 07 Oct Wed, 08 Oct Thu, 09 Oct Fri, 10 Oct Summary
Initial response
Triage 60.00%
3/5
75.00%
3/4
83.33%
5/6
66.67%
2/3
66.67%
2/3
88.24%
Mean: 2d 6h 32m
Premier incidents 50.00%
1/2
0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
Mean: 0h 02m
Business incidents -
100.00%
2/2
-
-
-
100.00%
Mean: 0h 03m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 83.33%
5/6
50.00%
1/2
83.33%
5/6
80.00%
4/5
50.00%
2/4
89.47%
Mean: 1d 4h 39m
15m update 40.00%
2/5
66.67%
2/3
25.00%
1/4
55.56%
5/9
25.00%
1/4
57.89%
Mean: 1h 53m
Client updates hitrate
RT updates 100.00%
13/13
81.82%
9/11
87.50%
7/8
100.00%
9/9
100.00%
9/9
94.00%
47/50
Incidents 100.00%
6/6
87.50%
7/8
71.43%
5/7
100.00%
2/2
100.00%
2/2
84.62%
11/13
Requests 84.38%
27/32
88.46%
23/26
89.29%
25/28
93.55%
29/31
82.14%
23/28
83.67%
41/49
Incident stats
Resolution time 100.00%
2/2
100.00%
2/2
50.00%
3/6
100.00%
1/1
100.00%
1/1
75.00%
Mean: 2d 1h 29m
Request stats
Resolution time 55.56%
5/9
75.00%
3/4
100.00%
2/2
100.00%
6/6
100.00%
5/5
80.77%
Mean: 8d 4h 02m
Problem stats
Resolution time -
-
-
100.00%
1/1
-
100.00%
Mean: 1d 1h 20m

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