Operations report

⇐ Prev   Next ⇒ Mon, 29 Sep Tue, 30 Sep Wed, 01 Oct Thu, 02 Oct Fri, 03 Oct Summary
Initial response
Triage 60.00%
3/5
83.33%
5/6
50.00%
1/2
83.33%
5/6
60.00%
3/5
68.18%
Mean: 2d 0h 35m
Premier incidents 50.00%
1/2
0.00%
0/2
50.00%
1/2
33.33%
1/3
0.00%
0/1
50.00%
Mean: 0h 05m
Business incidents 100.00%
1/1
100.00%
1/1
-
100.00%
1/1
100.00%
2/2
100.00%
Mean: 0h 08m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
66.67%
2/3
50.00%
1/2
66.67%
2/3
66.67%
2/3
90.00%
Mean: 2d 7h 06m
15m update 33.33%
2/6
40.00%
2/5
20.00%
1/5
37.50%
3/8
50.00%
5/10
59.09%
Mean: 2h 26m
Client updates hitrate
RT updates 75.00%
9/12
77.78%
7/9
85.71%
6/7
70.00%
7/10
100.00%
9/9
80.85%
38/47
Incidents 100.00%
9/9
100.00%
11/11
85.71%
6/7
100.00%
8/8
100.00%
6/6
95.24%
20/21
Requests 86.96%
20/23
79.17%
19/24
79.17%
19/24
80.00%
20/25
80.00%
20/25
70.97%
22/31
Incident stats
Resolution time 100.00%
1/1
66.67%
4/6
66.67%
2/3
60.00%
3/5
100.00%
3/3
72.22%
Mean: 2d 4h 30m
Request stats
Resolution time 100.00%
2/2
100.00%
1/1
0.00%
0/1
100.00%
2/2
100.00%
1/1
85.71%
Mean: 7d 4h 34m
Problem stats
Resolution time -
-
-
-
-
-
Mean: -

git hash: master (c8fe59db)