Operations report

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Initial response
Triage 100.00%
6/6
100.00%
6/6
50.00%
3/6
25.00%
1/4
80.00%
4/5
70.83%
Mean: 0h 07m
Premier incidents 0.00%
0/1
75.00%
3/4
0.00%
0/1
0.00%
0/1
0.00%
0/1
75.00%
Mean: 0h 01m
Business incidents 100.00%
1/1
100.00%
1/1
-
-
100.00%
1/1
100.00%
Mean: 0h 07m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
4/4
100.00%
4/4
100.00%
5/5
75.00%
3/4
66.67%
2/3
94.12%
Mean: 1d 6h 59m
15m update 44.44%
4/9
33.33%
3/9
33.33%
2/6
0.00%
0/3
20.00%
1/5
41.67%
Mean: 3h 49m
Client updates hitrate
RT updates 100.00%
12/12
80.00%
12/15
90.00%
9/10
100.00%
7/7
100.00%
5/5
91.84%
45/49
Incidents 100.00%
5/5
100.00%
8/8
100.00%
5/5
80.00%
4/5
85.71%
6/7
86.67%
13/15
Requests 78.12%
25/32
78.57%
22/28
82.14%
23/28
88.89%
24/27
86.96%
20/23
84.78%
39/46
Incident stats
Resolution time 100.00%
2/2
100.00%
4/4
100.00%
1/1
100.00%
1/1
100.00%
1/1
100.00%
Mean: 2h 37m
Request stats
Resolution time 77.78%
7/9
66.67%
2/3
100.00%
5/5
66.67%
4/6
50.00%
1/2
76.00%
Mean: 8d 0h 52m
Problem stats
Resolution time -
-
0.00%
0/1
-
-
0.00%
Mean: 8d 3h 44m

git hash: master (c8fe59db)