Operations report

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Initial response
Triage 100.00%
8/8
100.00%
3/3
66.67%
2/3
100.00%
3/3
-
94.12%
Mean: 0h 05m
Premier incidents 66.67%
2/3
0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/1
66.67%
Mean: 0h 05m
Business incidents 100.00%
3/3
-
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 12m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 06m
Requests 100.00%
1/1
100.00%
3/3
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 10m
15m update 28.57%
2/7
40.00%
2/5
16.67%
1/6
33.33%
1/3
0.00%
0/4
37.50%
Mean: 1h 33m
Client updates hitrate
RT updates 100.00%
7/7
88.89%
8/9
80.00%
8/10
91.67%
11/12
60.00%
3/5
86.05%
37/43
Incidents 90.00%
9/10
100.00%
7/7
83.33%
5/6
100.00%
6/6
100.00%
5/5
93.75%
15/16
Requests 88.00%
22/25
90.00%
27/30
79.31%
23/29
86.67%
26/30
85.71%
24/28
75.76%
25/33
Incident stats
Resolution time 100.00%
4/4
66.67%
2/3
50.00%
1/2
100.00%
2/2
100.00%
2/2
84.62%
Mean: 6h 25m
Request stats
Resolution time 100.00%
1/1
50.00%
1/2
-
100.00%
2/2
-
80.00%
Mean: 5d 3h 56m
Problem stats
Resolution time -
0.00%
0/1
-
0.00%
0/1
-
0.00%
Mean: 12d 5h 33m

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