Operations report

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Initial response
Triage 100.00%
9/9
100.00%
3/3
66.67%
2/3
66.67%
4/6
100.00%
4/4
88.00%
Mean: 0h 06m
Premier incidents 0.00%
0/1
0.00%
0/2
50.00%
1/2
50.00%
1/2
0.00%
0/1
50.00%
Mean: 0h 10m
Business incidents 100.00%
3/3
-
-
-
100.00%
2/2
100.00%
Mean: 0h 02m
Economy incidents -
-
-
-
100.00%
1/1
100.00%
Mean: 0h 02m
Requests 100.00%
3/3
100.00%
2/2
100.00%
3/3
100.00%
4/4
100.00%
1/1
100.00%
Mean: 0h 13m
15m update 38.46%
5/13
33.33%
3/9
16.67%
1/6
27.27%
3/11
28.57%
2/7
45.16%
Mean: 2h 05m
Client updates hitrate
RT updates 92.86%
13/14
90.00%
9/10
100.00%
9/9
100.00%
11/11
100.00%
4/4
95.83%
46/48
Incidents 87.50%
7/8
100.00%
3/3
100.00%
4/4
100.00%
3/3
100.00%
5/5
94.44%
17/18
Requests 87.10%
27/31
90.32%
28/31
81.25%
26/32
85.29%
29/34
88.89%
24/27
84.09%
37/44
Incident stats
Resolution time 85.71%
6/7
100.00%
1/1
100.00%
3/3
100.00%
2/2
100.00%
3/3
93.75%
Mean: 7h 06m
Request stats
Resolution time 66.67%
2/3
100.00%
3/3
100.00%
3/3
75.00%
6/8
100.00%
3/3
85.00%
Mean: 10d 9h 30m
Problem stats
Resolution time 100.00%
1/1
-
-
-
-
100.00%
Mean: 2d 8h 37m

git hash: master (e5dfff88)