Operations report

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Initial response
Triage 80.00%
4/5
83.33%
5/6
75.00%
3/4
66.67%
2/3
50.00%
1/2
75.00%
Mean: 0h 09m
Premier incidents 0.00%
0/1
50.00%
1/2
0.00%
0/1
0.00%
0/1
0.00%
0/1
50.00%
Mean: -
Business incidents 100.00%
2/2
100.00%
1/1
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 12m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
4/4
100.00%
3/3
100.00%
3/3
100.00%
1/1
100.00%
1/1
100.00%
Mean: 0h 20m
15m update 14.29%
1/7
0.00%
0/8
0.00%
0/9
0.00%
0/5
20.00%
1/5
8.33%
Mean: 4h 10m
Client updates hitrate
RT updates 91.67%
11/12
100.00%
3/3
90.91%
10/11
75.00%
3/4
100.00%
4/4
91.18%
31/34
Incidents 100.00%
6/6
100.00%
5/5
100.00%
3/3
100.00%
3/3
100.00%
3/3
100.00%
14/14
Requests 93.10%
27/29
89.29%
25/28
86.67%
26/30
93.33%
28/30
90.00%
27/30
84.62%
33/39
Incident stats
Resolution time 75.00%
3/4
100.00%
4/4
100.00%
2/2
100.00%
1/1
100.00%
1/1
91.67%
Mean: 5h 59m
Request stats
Resolution time 66.67%
4/6
100.00%
1/1
100.00%
1/1
100.00%
1/1
33.33%
1/3
66.67%
Mean: 12d 1h 57m
Problem stats
Resolution time 0.00%
0/1
50.00%
1/2
-
-
-
33.33%
Mean: 9d 9h 52m

git hash: master (e5dfff88)