Operations report

⇐ Prev   Next ⇒ Mon, 25 Aug Tue, 26 Aug Wed, 27 Aug Thu, 28 Aug Fri, 29 Aug Summary
Initial response
Triage 100.00%
4/4
50.00%
5/10
40.00%
2/5
100.00%
3/3
85.71%
6/7
64.00%
Mean: 0h 09m
Premier incidents 50.00%
1/2
50.00%
1/2
0.00%
0/1
0.00%
0/1
66.67%
2/3
80.00%
Mean: 0h 02m
Business incidents -
100.00%
1/1
-
-
-
100.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
1/1
100.00%
2/2
100.00%
4/4
100.00%
3/3
100.00%
3/3
100.00%
Mean: 0h 18m
15m update 0.00%
0/2
62.50%
5/8
44.44%
4/9
25.00%
2/8
50.00%
3/6
63.64%
Mean: 2h 10m
Client updates hitrate
RT updates -
100.00%
7/7
77.78%
7/9
100.00%
5/5
100.00%
11/11
93.75%
30/32
Incidents 100.00%
5/5
71.43%
5/7
100.00%
5/5
100.00%
3/3
100.00%
4/4
83.33%
10/12
Requests 75.00%
24/32
73.53%
25/34
84.38%
27/32
93.94%
31/33
93.10%
27/29
75.56%
34/45
Incident stats
Resolution time -
100.00%
3/3
33.33%
1/3
100.00%
2/2
100.00%
2/2
80.00%
Mean: 7h 16m
Request stats
Resolution time -
83.33%
5/6
100.00%
3/3
100.00%
7/7
50.00%
2/4
85.00%
Mean: 7d 6h 39m
Problem stats
Resolution time -
-
-
-
-
-
Mean: -

git hash: master (e5dfff88)