Operations report

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Initial response
Triage 100.00%
8/8
87.50%
7/8
83.33%
5/6
100.00%
2/2
75.00%
3/4
88.89%
Mean: 0h 05m
Premier incidents 50.00%
1/2
0.00%
0/1
0.00%
0/1
0.00%
0/1
33.33%
1/3
50.00%
Mean: 0h 06m
Business incidents 100.00%
1/1
-
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 06m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
87.50%
7/8
75.00%
3/4
75.00%
3/4
100.00%
1/1
94.12%
Mean: 2h 47m
15m update 25.00%
2/8
22.22%
2/9
18.18%
2/11
20.00%
1/5
33.33%
1/3
29.63%
Mean: 3h 31m
Client updates hitrate
RT updates 90.00%
9/10
83.33%
10/12
100.00%
12/12
100.00%
4/4
100.00%
3/3
92.68%
38/41
Incidents 80.00%
4/5
100.00%
3/3
100.00%
4/4
100.00%
3/3
100.00%
4/4
92.86%
13/14
Requests 88.89%
32/36
80.00%
32/40
78.95%
30/38
88.24%
30/34
90.32%
28/31
83.02%
44/53
Incident stats
Resolution time 66.67%
2/3
50.00%
1/2
100.00%
3/3
50.00%
1/2
100.00%
1/1
72.73%
Mean: 8h 44m
Request stats
Resolution time 100.00%
5/5
60.00%
3/5
57.14%
4/7
100.00%
5/5
-
77.27%
Mean: 7d 2h 45m
Problem stats
Resolution time 100.00%
1/1
100.00%
1/1
-
-
-
100.00%
Mean: 2d 6h 43m

git hash: master (e5dfff88)