Operations report

⇐ Prev   Next ⇒ Mon, 11 Aug Tue, 12 Aug Wed, 13 Aug Thu, 14 Aug Fri, 15 Aug Summary
Initial response
Triage 100.00%
6/6
80.00%
4/5
100.00%
4/4
87.50%
7/8
66.67%
2/3
88.00%
Mean: 0h 05m
Premier incidents 0.00%
0/1
0.00%
0/1
50.00%
2/4
50.00%
1/2
0.00%
0/1
60.00%
Mean: 0h 27m
Business incidents 100.00%
1/1
100.00%
3/3
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 08m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 42m
Requests 60.00%
3/5
50.00%
2/4
83.33%
5/6
60.00%
3/5
75.00%
3/4
83.33%
Mean: 4h 37m
15m update 62.50%
5/8
33.33%
2/6
50.00%
2/4
30.00%
3/10
16.67%
1/6
50.00%
Mean: 3h 15m
Client updates hitrate
RT updates 81.82%
9/11
100.00%
9/9
100.00%
12/12
88.89%
8/9
100.00%
6/6
93.62%
44/47
Incidents 100.00%
8/8
85.71%
6/7
100.00%
8/8
100.00%
8/8
83.33%
5/6
91.30%
21/23
Requests 53.12%
17/32
58.06%
18/31
69.44%
25/36
81.58%
31/38
85.29%
29/34
68.63%
35/51
Incident stats
Resolution time 100.00%
5/5
50.00%
2/4
80.00%
4/5
100.00%
3/3
75.00%
3/4
80.95%
Mean: 1d 2h 01m
Request stats
Resolution time 100.00%
4/4
100.00%
3/3
50.00%
2/4
83.33%
5/6
50.00%
1/2
78.95%
Mean: 7d 6h 31m
Problem stats
Resolution time -
0.00%
0/1
-
0.00%
0/1
-
0.00%
Mean: 19d 9h 03m

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