Operations report

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Initial response
Triage 100.00%
2/2
100.00%
1/1
-
50.00%
4/8
66.67%
2/3
69.23%
Mean: 0h 12m
Premier incidents 0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/2
50.00%
1/2
33.33%
Mean: 0h 06m
Business incidents 0.00%
0/1
100.00%
1/1
-
-
-
50.00%
Mean: 1h 45m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 71.43%
5/7
100.00%
1/1
-
66.67%
2/3
50.00%
1/2
75.00%
Mean: 1d 6h 11m
15m update 37.50%
3/8
40.00%
2/5
50.00%
1/2
0.00%
0/2
20.00%
1/5
43.75%
Mean: 2h 38m
Client updates hitrate
RT updates 100.00%
9/9
90.91%
10/11
-
-
85.71%
6/7
92.59%
25/27
Incidents 100.00%
5/5
100.00%
4/4
100.00%
2/2
100.00%
3/3
100.00%
4/4
91.67%
11/12
Requests 75.00%
30/40
76.92%
30/39
67.74%
21/31
69.70%
23/33
58.06%
18/31
66.67%
32/48
Incident stats
Resolution time 100.00%
3/3
66.67%
2/3
100.00%
1/1
100.00%
1/1
100.00%
1/1
88.89%
Mean: 4h 45m
Request stats
Resolution time 75.00%
3/4
62.50%
5/8
100.00%
2/2
100.00%
3/3
100.00%
3/3
80.00%
Mean: 6d 1h 57m
Problem stats
Resolution time 50.00%
1/2
-
-
-
-
50.00%
Mean: 3d 0h 01m

git hash: master (20bf0187)