Operations report

⇐ Prev   Next ⇒ Mon, 28 Jul Tue, 29 Jul Wed, 30 Jul Thu, 31 Jul Fri, 01 Aug Summary
Initial response
Triage 40.00%
2/5
44.44%
4/9
85.71%
6/7
100.00%
6/6
83.33%
5/6
67.74%
Mean: 0h 08m
Premier incidents 0.00%
0/1
0.00%
0/1
66.67%
2/3
50.00%
1/2
0.00%
0/2
60.00%
Mean: 0h 05m
Business incidents -
100.00%
2/2
50.00%
1/2
50.00%
1/2
66.67%
2/3
85.71%
Mean: 3h 29m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 66.67%
2/3
75.00%
3/4
66.67%
2/3
66.67%
2/3
50.00%
1/2
90.91%
Mean: 1d 5h 45m
15m update 25.00%
2/8
36.36%
4/11
18.18%
2/11
11.11%
1/9
33.33%
2/6
39.29%
Mean: 4h 51m
Client updates hitrate
RT updates 83.33%
10/12
88.89%
8/9
91.67%
11/12
100.00%
9/9
100.00%
8/8
92.00%
46/50
Incidents 60.00%
3/5
85.71%
6/7
100.00%
7/7
100.00%
5/5
100.00%
8/8
86.36%
19/22
Requests 73.68%
28/38
81.58%
31/38
83.33%
30/36
79.41%
27/34
71.88%
23/32
77.55%
38/49
Incident stats
Resolution time 50.00%
1/2
50.00%
2/4
100.00%
5/5
66.67%
2/3
100.00%
5/5
78.95%
Mean: 1d 2h 46m
Request stats
Resolution time 80.00%
4/5
20.00%
1/5
75.00%
3/4
66.67%
2/3
0.00%
0/1
55.56%
Mean: 14d 4h 10m
Problem stats
Resolution time 0.00%
0/1
0.00%
0/1
100.00%
1/1
100.00%
1/1
-
50.00%
Mean: 21d 4h 13m

git hash: master (20bf0187)