Operations report

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Initial response
Triage 83.33%
5/6
100.00%
5/5
100.00%
4/4
66.67%
2/3
33.33%
1/3
80.95%
Mean: 0h 05m
Premier incidents 50.00%
1/2
0.00%
0/1
66.67%
2/3
0.00%
0/1
0.00%
0/1
75.00%
Mean: 0h 03m
Business incidents 100.00%
1/1
-
100.00%
1/1
100.00%
2/2
-
100.00%
Mean: 0h 08m
Economy incidents 100.00%
1/1
100.00%
1/1
-
100.00%
1/1
-
100.00%
Mean: 0h 15m
Requests 80.00%
4/5
80.00%
4/5
50.00%
1/2
83.33%
5/6
0.00%
0/1
93.33%
Mean: 1d 2h 20m
15m update 25.00%
3/12
11.11%
1/9
30.77%
4/13
25.00%
3/12
12.50%
1/8
36.36%
Mean: 3h 52m
Client updates hitrate
RT updates 100.00%
14/14
90.00%
9/10
100.00%
8/8
90.91%
10/11
85.71%
6/7
94.00%
47/50
Incidents 100.00%
11/11
100.00%
4/4
100.00%
6/6
85.71%
6/7
83.33%
5/6
90.91%
20/22
Requests 67.50%
27/40
70.45%
31/44
70.73%
29/41
78.26%
36/46
75.00%
30/40
70.91%
39/55
Incident stats
Resolution time 100.00%
9/9
50.00%
1/2
100.00%
3/3
100.00%
2/2
100.00%
2/2
94.44%
Mean: 5h 36m
Request stats
Resolution time 50.00%
1/2
100.00%
4/4
33.33%
1/3
66.67%
4/6
100.00%
5/5
75.00%
Mean: 11d 7h 26m
Problem stats
Resolution time -
-
0.00%
0/1
-
-
0.00%
Mean: 12d 4h 09m

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