Operations report

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Initial response
Triage 88.89%
8/9
80.00%
4/5
50.00%
2/4
80.00%
4/5
83.33%
5/6
78.57%
Mean: 0h 06m
Premier incidents 66.67%
2/3
0.00%
0/2
50.00%
1/2
0.00%
0/1
66.67%
2/3
71.43%
Mean: 0h 07m
Business incidents 100.00%
3/3
100.00%
1/1
-
100.00%
2/2
100.00%
3/3
100.00%
Mean: 0h 12m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 80.00%
4/5
50.00%
1/2
75.00%
3/4
66.67%
2/3
50.00%
1/2
91.67%
Mean: 1d 5h 44m
15m update 58.33%
7/12
14.29%
1/7
33.33%
3/9
25.00%
2/8
50.00%
6/12
59.38%
Mean: 2h 31m
Client updates hitrate
RT updates 100.00%
8/8
100.00%
9/9
100.00%
7/7
80.00%
4/5
100.00%
6/6
97.14%
34/35
Incidents 100.00%
6/6
100.00%
4/4
100.00%
3/3
100.00%
5/5
100.00%
7/7
100.00%
21/21
Requests 70.00%
28/40
67.50%
27/40
65.85%
27/41
71.79%
28/39
66.67%
26/39
59.18%
29/49
Incident stats
Resolution time 100.00%
5/5
100.00%
3/3
100.00%
2/2
75.00%
3/4
100.00%
2/2
93.75%
Mean: 4h 07m
Request stats
Resolution time 100.00%
3/3
100.00%
2/2
100.00%
4/4
100.00%
1/1
66.67%
2/3
92.31%
Mean: 3d 2h 30m
Problem stats
Resolution time -
50.00%
1/2
100.00%
1/1
-
100.00%
1/1
75.00%
Mean: 17d 8h 54m

git hash: master (20bf0187)