Operations report

⇐ Prev   Next ⇒ Mon, 07 Jul Tue, 08 Jul Wed, 09 Jul Thu, 10 Jul Fri, 11 Jul Summary
Initial response
Triage 83.33%
5/6
100.00%
1/1
66.67%
2/3
71.43%
5/7
75.00%
3/4
76.19%
Mean: 0h 10m
Premier incidents 66.67%
2/3
0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/1
66.67%
Mean: 0h 01m
Business incidents -
-
-
-
100.00%
1/1
100.00%
Mean: 0h 03m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
2/2
100.00%
2/2
100.00%
1/1
91.67%
11/12
0.00%
0/1
94.12%
Mean: 1d 0h 16m
15m update 11.11%
1/9
0.00%
0/8
9.09%
1/11
16.67%
2/12
36.36%
4/11
29.63%
Mean: 4h 31m
Client updates hitrate
RT updates 83.33%
5/6
83.33%
5/6
85.71%
6/7
85.71%
6/7
60.00%
3/5
80.65%
25/31
Incidents 83.33%
5/6
75.00%
3/4
66.67%
2/3
100.00%
2/2
100.00%
2/2
90.91%
10/11
Requests 74.36%
29/39
75.61%
31/41
71.05%
27/38
86.96%
40/46
76.19%
32/42
71.43%
40/56
Incident stats
Resolution time 100.00%
3/3
50.00%
1/2
50.00%
1/2
50.00%
1/2
100.00%
2/2
72.73%
Mean: 1d 5h 31m
Request stats
Resolution time 100.00%
1/1
100.00%
4/4
80.00%
4/5
75.00%
3/4
100.00%
6/6
90.00%
Mean: 3d 0h 48m
Problem stats
Resolution time -
-
0.00%
0/2
100.00%
2/2
100.00%
1/1
60.00%
Mean: 5d 1h 20m

git hash: master (20bf0187)