Operations report

⇐ Prev   Next ⇒ Mon, 30 Jun Tue, 01 Jul Wed, 02 Jul Thu, 03 Jul Fri, 04 Jul Summary
Initial response
Triage 55.56%
5/9
66.67%
2/3
66.67%
6/9
100.00%
3/3
50.00%
3/6
60.71%
Mean: 0h 12m
Premier incidents 66.67%
2/3
0.00%
0/1
50.00%
1/2
50.00%
1/2
50.00%
1/2
83.33%
Mean: 0h 04m
Business incidents -
-
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 05m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 04m
Requests 100.00%
2/2
33.33%
1/3
83.33%
5/6
100.00%
2/2
100.00%
3/3
86.67%
Mean: 1h 13m
15m update 18.18%
2/11
0.00%
0/7
10.00%
1/10
16.67%
1/6
11.11%
1/9
21.74%
Mean: 4h 43m
Client updates hitrate
RT updates 100.00%
8/8
75.00%
3/4
100.00%
5/5
100.00%
1/1
66.67%
2/3
90.48%
19/21
Incidents 92.31%
12/13
100.00%
5/5
83.33%
5/6
87.50%
7/8
100.00%
6/6
90.91%
20/22
Requests 68.42%
26/38
77.50%
31/40
77.14%
27/35
78.79%
26/33
61.76%
21/34
66.04%
35/53
Incident stats
Resolution time 100.00%
9/9
50.00%
1/2
100.00%
1/1
100.00%
4/4
33.33%
1/3
84.21%
Mean: 1d 0h 09m
Request stats
Resolution time 33.33%
1/3
60.00%
6/10
100.00%
4/4
50.00%
1/2
100.00%
1/1
65.00%
Mean: 17d 6h 49m
Problem stats
Resolution time 0.00%
0/1
-
0.00%
0/1
100.00%
1/1
-
33.33%
Mean: 22d 5h 31m

git hash: master (20bf0187)